Jeslyna’s Professional Journey and Vision for ATPI in North Asia

Professional Background

Jeslyna has a distinguished career in the corporate travel industry, marked by notable achievements and strategic responsibilities. Over the past 8 years as a Global Client Manager at CWT, she has managed regional and global client travel programmes, consistently delivering exceptional results. Her efforts have resulted in high client retention rates and strong partnerships across various industries, including Healthcare, Financial Services, Telecommunications, FMCG, and Shipping. Jeslyna’s strategic approach and adept stakeholder engagement have cemented her reputation as a trusted advisor, capable of delivering tailored solutions and driving significant value for clients.

Career Milestones with ATPI

Jeslyna’s professional journey spans 17 years with leading travel management companies. Her initial tenure with ATPI began in 2014 as a Strategic Key Account Manager in Singapore, where she managed key clients in North Asia. Returning to ATPI now represents a natural progression in her career, driven by a mutual commitment to excellence, innovation, and client-centricity.

Strategic Expertise and Client Success

Her expertise lies in implementing targeted initiatives that address immediate needs while positioning clients for long-term success. Jeslyna’s notable accomplishments include fostering collaborative partnerships, successful change management for key projects, and driving service transformations to enhance client satisfaction. She has also demonstrated agility and commitment in delivering rapid turnaround on time-sensitive technological advancements.

Jeslyna’s Personal Statement

At ATPI, our mission is to deliver what truly matters to our clients. As Head of Client Management for North Asia, I am dedicated to exceeding these standards at every opportunity. My vision for client management at ATPI is anchored in proactive collaboration, unwavering dedication, and a profound commitment to understanding and surpassing client expectations.

In North Asia’s dynamic landscape, characterised by diverse cultures, rapid technological advancements, and evolving consumer preferences, agility and adaptability are crucial. I am committed to leveraging our team’s collective expertise to navigate these complexities, positioning ATPI as the preferred partner for clients seeking unparalleled service, strategic insight, and steadfast support.

Vision for ATPI in North Asia

Central to my role is cultivating enduring client relationships built on trust, transparency, and mutual respect. As a trusted advisor, my goal is to deeply understand our clients’ unique goals and challenges, enabling us to deliver customised solutions that drive sustainable growth and long-term partnerships.

Mission and Goals for the Future

As we embark on this journey, I am excited to collaborate with our talented team, utilise cutting-edge technology, and apply industry best practices to unlock new opportunities, drive operational excellence, and provide unmatched value to our clients across North Asia. Together with ATPI, I look forward to redefining client management possibilities in North Asia and beyond.

Goals and Expectations

Client-Centric Excellence

• Deliver exceptional client service and satisfaction.
• Drive sustainable growth through strategic client partnerships.
• Foster a culture of collaboration and excellence within the team.

Vision

• To be the partner of choice for clients seeking unparalleled service and innovation.
• To drive measurable results and foster long-term client loyalty.
• To expand ATPI’s market presence and seize emerging opportunities.

Mission

• To exceed client expectations through tailored solutions and proactive engagement.
• To nurture strategic partnerships that drive mutual success and innovation.
• To empower the team to deliver exceptional service and drive operational excellence.
• To leverage industry insights and market trends to drive growth and expansion.
• To uphold ATPI’s commitment to integrity, professionalism, and client satisfaction.