“Digital services are indispensable in business travel.”
In this edition of ‘Meet our Team,’ we introduce Kim Lorijnen-Wentink, Manager of Digital Services at ATPI. Kim discusses how business travel continues to evolve, driven by the latest digital tools and innovations: “From online booking systems to NDC fares, digital tools allow us to manage travel more efficiently. Companies benefit from these innovations through reduced costs, increased flexibility, and tailored solutions that cater to specific needs in business travel management.”
Are digital services becoming increasingly important in your role?
“Absolutely! I’ve been with ATPI for over 24 years now, with a brief two-year break, and I’ve always enjoyed it. My roles have always been closely tied to digital services, and that focus has only increased over time. I’ve had the opportunity to witness the development of our ATPI products and online booking tools firsthand. Currently, I lead the Digital Services department in the Benelux, where my team of three and I assist clients in implementing the digital systems we offer. We also provide support whenever needed. Digital Services is a dynamic department, and we collaborate with nearly every other team within ATPI. Every client in the Benelux, whether large or small, relies on us.”
“Digital tools are deeply embedded in everything we do at ATPI. From registering traveller profiles in eProfile to booking business trips online through our booking platforms, digital solutions are indispensable. Travellers can easily access their bookings via ATP Travelhub or Microsoft Teams, and travel managers can always track their location using the Traveller Tracking System. The finance department can quickly retrieve invoices. At Digital Services, we can customise client hierarchies and provide tailored solutions to meet specific needs.”
“Since we work with these tools every day, we have a good understanding of all the possibilities they offer at ATPI. Our digital tools also require significant input from the client. That’s why we must guide them through the process and provide a realistic timeline, working closely with our colleagues in Sales and Operations Support. While this can sometimes be challenging, we always find a way to make it work.”
“The most significant development is the ability to book business travel using NDC fares. This method of distributing airline content and fares is now offered by online booking tools. As a result, we had to adjust our reservation processing system accordingly.”
“At ATPI, we continue to evolve, ensuring that our clients benefit from the latest innovations and solutions. Together, we’re working towards more efficient and cost-effective travel management.”
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