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Managing Travel in Times of Crisis in Asia and Globally
By Muhammad Rafiq, Operations Director – Asia, ATPI
In the dynamic landscape of corporate travel, partnering with an effective business travel agency in Asia is crucial. At ATPI, we understand that the true value of a managed corporate travel management programme is revealed in its response to crises. Our approach to business travel in Asia goes beyond simple bookings; it’s about strategic, comprehensive management that ensures traveller safety and operational efficiency worldwide, even in the most challenging circumstances.
The True Test: ATPI’s Crisis Management for Business Travel for Asia-based Clients
Muhammad Rafiq, Operations Director – Asia at ATPI, emphasises how crisis response defines a superior business travel agency in Asia:
“A managed travel programme’s true value is proven in how it responds to crises. A robust programme for business travel in Asia addresses key considerations: How many crisis events can be handled at once? How quickly can stranded travellers be identified and contacted? How effectively can our travel agents collaborate with airlines, ground transport providers, and hotels to assist affected travellers?”
As a leading business travel agency in Asia, ATPI has developed a robust crisis management system that addresses these critical questions. Our programme is designed to:
- Rapidly identify and contact affected business travellers worldwide
- Coordinate effectively with airlines, hotels, and ground transport providers
- Liaise with international embassies and consulates for essential support
Continuous Improvement: Enhancing Corporate Travel in Asia
Each crisis offers an opportunity for ATPI to refine its services, solidifying its position as a top business travel agency in Asia. Rafiq notes:
“Each crisis teaches us valuable lessons. Every time a traveller is stranded, whether in Singapore, New York, or London, we adapt. Every time communication fails, we improve our systems to better serve our global clientele.”
This commitment to continuous improvement has led to significant increases in traveller satisfaction for our corporate clients worldwide, as evidenced by our exceptional Net Promoter Score (NPS). We are proud to maintain one of the highest NPS scores in the industry, a key metric showcasing our best-in-class service levels in corporate travel solutions in Asia.
Beyond Daily Operations: ATPI’s Strategic Approach to Corporate Travel in Asia
While our expert travel agents manage day-to-day operations worldwide, ATPI’s strategic team focuses on four key areas that distinguish us as a leading corporate travel management provider in Asia:
- Analysing Global Travel Patterns
We negotiate corporate airline rates based on detailed analysis of travel trends across international business routes. - Programme Enhancements for International Markets
We continuously elevate our offerings with sub-programmes for hotel bookings, travel insurance, and corporate card systems tailored to both Asian and global business needs. - Comprehensive Reporting on Asian Corporate Travel
Monthly travel reports ensure transparency and facilitate performance monitoring across all markets. - Travel Education for Asian Business
We keep clients informed about global best practices and industry developments in business travel in Asia.
The ATPI Advantage: Strategic Design for Long-Term Partnerships in Asian Corporate Travel
At ATPI, we believe in the power of long-term partnerships for managing corporate travel solutions in Asia on a global scale. As Rafiq explains:
“Managed travel is a service that requires a deep, ongoing relationship. It’s natural for customer satisfaction to be lower in the early stages of a new contract, as the travel agent familiarises themselves with your organisation’s unique needs across various international markets. But over time, satisfaction rises as the partnership strengthens, and we better understand the nuances of your global corporate travel requirements.”
Delivering what really matters: Real Savings
ATPI’s fee structure is uniquely aligned with our clients’ interests, setting us apart from other business travel agencies in Asia. “Our approach to cost control is refreshingly straightforward,” explains Rafiq. “We negotiate hard with suppliers to secure better rates. Take the busy Singapore-Manila route – through strategic timing and bulk buying power, we deliver tangible savings on these essential regional connections. Our service fees stay constant, but our airline partnerships mean real reductions in ticket costs.”
Invisible Excellence in Asian Corporate Travel Management
At ATPI, our goal is to make travel management seamless and “invisible” to the business traveller. Whether it’s a trade mission in Hong Kong or an academic presentation in the Philippines, we work tirelessly behind the scenes to ensure smooth, safe, and efficient travel experiences across the globe. Choose ATPI for a business travel agency in Asia that combines strategic insight, global crisis preparedness, and a relentless commitment to excellence in corporate travel solutions in Asia. Experience the difference that true expertise can make in your organisation’s travel programme in this dynamic and interconnected global landscape.
