ATPI’s 24/7 Team: Delivering Unmatched Travel Support

At ATPI, we understand that the world of corporate travel never stops, and neither does our dedicated 24/7 team. Led by Alexis Armstrong – 24/7 Team Manager at ATPI, our round-the-clock experts are the backbone of our global travel management company, providing unparalleled 24/7 travel assistance for businesses across Europe and beyond. “While it’s not easy, the team make it easy for me.” – Alexis Armstrong.

Unmatched 24/7 Travel Assistance at ATPI

Our 24/7 team comprises of 12 highly trained professionals who work tirelessly outside regular hours and on weekends. They are the first response for our European clients, tackling complex travel issues with calm, compassion, and swift decision-making. When unexpected incidents arise, this team truly excels. During the Heathrow strikes, they proactively called and reassured clients while securing alternative accommodations. When CrowdStrike caused global travel disruptions, the team worked through the night, re-booking travellers and maintaining a 56-second call answer time.

“In a world that never stops, neither does the team,” says Alexis Armstrong. “They take everything in their stride, always putting the client’s needs first.”

No task is too complex, from safeguarding solo travellers to managing emergency travel management responses. The team has supported many travellers, including corporate executives, celebrities, and even pets. Their ability to remain calm and effective under pressure sets them apart.

Investing in 24/7 Excellence

At ATPI our commitment to service excellence led to the decision to bring the 24/7 team in-house. This investment ensures better service continuity and enhanced training. “Despite the higher overheads, having an in-house team means we can maintain superior service and seamless processes,” explains Alexis.

Our ongoing investment includes expanding the team to 12 European experts and three additional heads in India to support peak hours. We utilise Amadeus, a market-leading GDS, with advanced scripts to streamline administrative tasks and enhance efficiency. A thorough handover process between the day and night teams ensures consistent and comprehensive 24/7 travel assistance.

“Working with clients across Europe means adapting to various needs,” Alexis reflects. “I even learned some Chinese when supporting Air China—it’s all part of the fun.”

Measuring Success Through Results

Our 24/7 team’s success is reflected in quantitative metrics and client feedback. With an impressive NPS score of 60, call answer times averaging 18 seconds, and email responses within 52 minutes, the team consistently exceeds industry benchmarks. Their dedication has also led to a remarkable 100% staff retention rate over the past decade and a 90% team morale score (February 2025). “They are a credit to ATPI and our customers.” – Jenny Thornton, ATPI

Our clients consistently express gratitude for the team’s reliability and responsiveness. Jackie Meres of Subsea7 states, “Having 24/7 service was absolutely vital. Alexis and her team go above and beyond to ensure our business isn’t affected by last-minute unexpected changes.”

The personal touch offered by our 24/7 team is also invaluable. From booking pet-friendly hotels to coordinating with emergency services, their dedication extends beyond typical travel support. “The team makes decisions quickly, always putting the client first,” Alexis adds. “They even text clients from their own mobiles to ensure continuity of service.”

Why ATPI’s 24/7 Team is Unrivalled

The team embodies ATPI’s commitment to delivering the best corporate travel solutions. Combining over 200 years of experience, their expertise, compassion, and quick thinking ensures our clients receive the highest level of care.

Having overall accountability for the 24/7 service is one of the most important roles you can have. Alexis never fails to deliver. Her resilience and dedication make my job easier, and her team is simply exceptional. – Katie Skitterall, ATPI’s Group Commercial Director

At ATPI, we know that you need a travel management company you can trust when the unexpected happens. Our 24/7 team is ready to deliver emergency travel management and service excellence, regardless of time or destination. Their services provide the support businesses need to thrive in this dynamic region.